newplus | Frequently Asked Questions

You must be at least 21 years old to register and use newplus. This requirement applies to all players in the Philippines. Age verification is part of the registration and KYC process. Players who are found to be under 21 will have their accounts closed and any remaining balance returned.

No. Each person is only allowed one account on newplus. Multiple accounts are a violation of the Terms and Conditions and may result in all associated accounts being closed. If you have trouble accessing your existing account, contact our support team at [email protected] rather than creating a new one.

KYC verification is required before your first withdrawal. You will need to submit a valid Philippine government-issued ID — such as a passport, driver's licence, SSS ID, PhilHealth ID, UMID, or similar. The document must be valid, clearly legible, and show your full name and date of birth matching your account details.

To update your account details — such as your registered mobile number or email address — contact our support team at [email protected]. For security reasons, identity verification is required before any changes are made to sensitive account information.

After logging in, go to the deposit section in your account. Select your preferred payment method — Philippine bank transfer or a supported local e-wallet. All deposits are processed in Philippine Peso (PHP). The available options and any applicable minimum amounts are shown inside your account.

newplus accepts Philippine bank transfers and supported local e-wallets as deposit and withdrawal methods. GCash and Maya are among the local e-wallet options that may be available. All transactions are in PHP. Credit cards and cryptocurrency are not accepted as payment methods on newplus.

Withdrawal processing times vary depending on the method used and whether your KYC verification has been completed. Completed KYC verification is required before your first withdrawal is processed. Once your request is approved, funds are sent to your nominated Philippine bank account or e-wallet. Contact support at [email protected] if you experience any delays.

If your deposit has not appeared within the expected timeframe, first check that the transaction was completed on your bank or e-wallet side. If funds have left your account but have not credited in newplus, contact our support team at [email protected] with your transaction reference number. We will investigate and resolve it for you.

Contact our support team at [email protected] and provide your registered email address or mobile number. The team will verify your identity and walk you through the recovery process. For security, password resets require identity verification before any changes are made.

OTP (one-time password) verification is triggered when you log in from a device or browser that newplus does not recognise. It is a security measure that protects your account even if your password has been compromised. The OTP is sent to your registered Philippine mobile number and expires after a short period.

Check that your mobile number has a stable signal or data connection. The OTP is sent to your registered mobile number. If you have recently changed your number and have not updated it in your account, contact support at [email protected] with your registered email address to have the issue resolved.

Contact our support team at [email protected] immediately. Our team can temporarily lock your account while we investigate. Change your password as soon as possible if you still have access. Never share your login credentials or OTP with anyone — newplus support staff will never ask for your password.

newplus covers a wide range of sports and events popular in the Philippines and internationally. You can bet on basketball — including PBA and NBA — as well as international football, boxing, volleyball, esports, and more. The full range of available markets is visible in the Sports section once you are logged in.

Yes. newplus supports live in-play betting on selected sporting events. Odds are updated in real time as the game progresses. Live betting is available in the Sports section of your account. Bets placed during live events are subject to the odds displayed at the time the bet is accepted.

Odds on newplus reflect the probability of each outcome and determine your potential payout. They are updated regularly based on current information and market conditions. The potential return for any bet is calculated automatically and shown before you confirm your wager. Odds formats available are displayed inside the platform.

The newplus casino section includes live table games — baccarat, roulette, blackjack, and more — with real dealers streaming in real time. The Slot Games section offers a wide selection of titles from classic reel games to more feature-rich modern slots. All games are accessible with your newplus account balance in PHP.

Live casino games on newplus are streamed in real time from professional studio environments with live dealers. You join a table, place bets within the designated betting window, and the results are determined by the live dealer just as they would be in a physical casino. A stable internet connection is recommended for the best experience.

Slot games on newplus use certified random number generators (RNG) to determine outcomes. Each spin is independent of previous results. No strategy or pattern can predict or influence slot outcomes. This is why responsible gaming guidelines recommend setting a budget and a time limit before playing.

Visit the App page on the newplus website for download instructions. The app is available for both Android and iOS devices. Installation details and any setup steps are explained on that page. Your newplus account login is the same on the app as it is on the website.

Yes. newplus.vu is fully optimised for mobile browsers. You can access your account, place bets, play games, and manage deposits and withdrawals directly from your smartphone or tablet browser without downloading anything. The experience is smooth on both Android and iOS.

Yes. Your newplus account balance, bet history, and account settings are synchronised across all devices in real time. Whether you log in from the app on your phone, a mobile browser, or a desktop computer, your account reflects the same information.

To request a self-exclusion, email [email protected] with the subject "Self-Exclusion Request" and indicate how long you would like to be excluded. During the exclusion period, your account will be suspended and you will not receive marketing communications. We will process your request promptly. For more information, visit the Responsible Gaming page.

The newplus VIP program rewards active players with tier-based benefits. As you play on the platform, your activity earns you progress through VIP levels. Each tier comes with its own set of account benefits. Visit the VIP page for a full breakdown of how the program works and what each level offers.

No. Online gaming always involves financial risk. newplus does not guarantee any winnings or promise risk-free outcomes. All betting and gaming results are determined by chance or the outcome of real sporting events. We strongly encourage all players to set a personal budget before each session and to treat gaming as entertainment, not as a source of income.