newplus Privacy Policy

1. Overview

newplus takes the privacy of its users seriously. This policy is written plainly so that any player — whether you are in Manila, Cebu, Davao, or elsewhere in the Philippines — can understand what happens to your personal information when you use the platform.

When you create an account, make a deposit, place a bet, play a casino game, or simply browse newplus.vu, certain data is collected or generated. This policy covers what that data is, why we have it, how long we keep it, and who else (if anyone) sees it.

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2. Data We Collect

The personal data collected by newplus falls into three broad categories:

Registration and Identity Data

When you create an account, we collect your full name, date of birth, email address, and mobile number. If you complete KYC verification for withdrawal purposes, we also collect a copy of your government-issued Philippine identification document.

Transaction and Account Activity Data

We record deposits, withdrawals, bets placed, games played, balances, and related transaction references. This data is necessary for operating your account and resolving any disputes.

Technical and Device Data

When you access newplus.vu, we automatically collect certain technical data including your IP address, browser type, device type, operating system, and session timestamps. This data is used for security monitoring and platform performance analysis.

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3. How We Use Your Data

newplus uses the personal data collected for the following purposes:

• Account management: creating and maintaining your account, authenticating your identity when you log in, and handling account-related requests;
• Processing transactions: accepting deposits, processing withdrawals, and maintaining accurate financial records;
• KYC and fraud prevention: verifying your identity before processing withdrawals, and monitoring account activity for signs of fraud or irregular behaviour;
• Platform security: detecting and responding to unauthorised access attempts, account takeover attempts, and other security threats;
• Responsible gaming: monitoring gaming activity to identify patterns that may indicate problem gambling, and providing relevant information or interventions where appropriate;
• Customer support: responding to your queries and resolving disputes submitted through support channels;
• Platform improvement: analysing aggregated, anonymised usage data to understand how the platform is used and to improve it;
• Legal compliance: retaining records as required under applicable laws and cooperating with lawful requests from relevant authorities.

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4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: processing that is necessary to provide the newplus service to you, including account management and transaction processing;
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering and identity verification requirements;
• Legitimate interests: processing necessary for fraud prevention, platform security, and the responsible gaming obligations we maintain toward our players;
• Consent: for any non-essential processing, such as optional marketing communications, where we rely on your explicit consent.

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5. Data Sharing

newplus does not sell your personal data. We do not share your personal information with third parties for their own marketing or commercial purposes.

We may share data with the following categories of third parties, strictly for purposes related to operating the platform:

• Payment processors: local e-wallet and bank transfer providers that process deposits and withdrawals on our behalf. They receive only the transaction data they need to process your payment.
• Identity verification providers: third-party services that assist with KYC document verification. These providers are bound by confidentiality obligations.
• Technology and infrastructure providers: cloud hosting, server, and cybersecurity services that power the platform. These providers process data only on our instructions.
• Legal and regulatory authorities: where we are required by law to disclose information to a government body, law enforcement agency, or court of competent jurisdiction.

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6. Data Retention

newplus retains your personal data for as long as your account is active and for a period thereafter as required by applicable laws and regulations. Specific retention periods depend on the type of data:

• Account and identity data is retained for the duration of your account and for the legally required period after account closure.
• Transaction records are retained for the period required by financial record-keeping obligations.
• KYC documents are retained for the period required by identity verification regulations.
• Technical and session data is retained for a shorter period consistent with its security and analytics purposes.

When data is no longer required to be retained, it is securely deleted or anonymised.

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7. Security Measures

newplus implements technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption on all data transmissions between your device and our servers;
• OTP (one-time password) authentication as a second factor when logging in from a new device or browser;
• Access controls restricting internal access to personal data to authorised personnel only;
• Ongoing security monitoring to detect and respond to anomalous activity on accounts and on the platform infrastructure.

While we take these measures seriously, no online system can guarantee absolute security. You play an important role in keeping your account safe — do not share your password and log out of the platform on shared devices.

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8. Cookies and Tracking Technologies

newplus.vu uses cookies — small text files stored on your device — to enable certain platform functions and to understand how the platform is used.

• Essential cookies: required for the platform to function. These keep you logged in during your session and maintain your preferences. You cannot opt out of these without affecting basic platform functionality.
• Analytics cookies: used to collect anonymised data about how visitors navigate the platform. This helps us identify issues and improve the experience. No personally identifiable information is included in this data.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect how the platform behaves for you.

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9. Your Rights

As a user of newplus, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you;
• Right to correction: you may request that inaccurate personal data be corrected;
• Right to deletion: you may request that your personal data be deleted, subject to any legal retention obligations that require us to keep certain records;
• Right to object: you may object to processing that is based on our legitimate interests, though we may be able to demonstrate compelling grounds that override your objection;
• Right to withdraw consent: where processing is based on your consent (such as optional marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within a reasonable timeframe. Some requests may require identity verification before we can process them.

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10. Minors

newplus is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that a registered account belongs to a person under 21, we will suspend the account, begin a verification review, and handle any associated data accordingly.

If you believe a person under 21 has registered on newplus, please notify us immediately at [email protected].

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11. Policy Updates

newplus may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "last updated" date at the top of this page.

Continued use of the platform after a Privacy Policy update constitutes your acceptance of the revised policy. We recommend checking this page periodically if privacy matters are important to you.

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12. Contact

For any questions, requests, or concerns about this Privacy Policy or about how newplus handles your personal data, please contact us:

• Email: [email protected]
• Hours: 24 hours a day, 7 days a week

You may also review our Terms and Conditions and Responsible Gaming page for additional information about how we operate the platform.