Gaming on newplus is meant to be fun. We want every player — whether you are betting on basketball in Manila, spinning slots in Cebu, or watching live casino in Davao — to enjoy the platform in a way that stays within their personal limits. This page covers everything you need to know about responsible gaming at newplus.
These are the practical ways newplus helps players stay in control of their gaming activity.
No one under 21 is permitted to register or use the newplus platform. Age verification is part of the registration process, and KYC checks are required before withdrawals are processed.
If you feel you need a break from gaming, you can request a self-exclusion at any time by contacting our support team. Self-excluded accounts will not receive promotional communications and will be blocked from logging in.
Your account shows your deposit history, betting history, and gaming sessions. Checking these regularly helps you stay aware of how much time and money you are spending on the platform.
Set a personal spending limit before each session and stick to it. Only deposit and wager money that you can genuinely afford to spend for entertainment — not money set aside for rent, bills, or daily needs.
It is easy to lose track of time when playing. Set a time limit for each gaming session before you start. When your time is up, log out — regardless of whether you are winning or losing at that point.
Our support team is available 24/7 at [email protected]. If you have concerns about your own gaming behaviour or want to discuss self-exclusion or other options, reach out to us any time.
Responsible gaming is about keeping the experience in its proper place: entertainment. Betting on a PBA game, spinning a slot, or playing live baccarat should be something you do because it is enjoyable — not something you feel compelled to do, and not something that causes stress on your finances or relationships.
newplus builds the platform with this in mind. We do not promise guaranteed wins. We do not encourage players to chase losses or to wager money they cannot afford. The tools and information on this page are here to help every player keep that balance.
Whether you have been gaming online for years or you are new to it, these habits make a real difference in how the experience affects you.
Decide how much PHP you are willing to spend before you log in. Treat it the same way you would a budget for any entertainment expense.
If you reach your budget limit, stop. Increasing your bets to recover losses is one of the most common ways a gaming session escalates beyond what was planned.
Use your phone timer or clock. Decide on a session length — 30 minutes, one hour — and stop when time is up, win or lose.
Never use money intended for essentials — food, bills, rent, family expenses — for gaming. Your gaming budget is separate and discretionary.
Avoid gaming when you are stressed, upset, or looking for an escape from a difficult situation. These are the conditions where gaming can become a problem.
Even during a winning streak, taking breaks helps you stay clear-headed about your decisions. Step away from the screen regularly.
Problem gambling can develop gradually. These are signs that your gaming behaviour may have moved beyond entertainment and into something that needs attention.
At newplus, you can request a self-exclusion at any time. When you self-exclude:
To request self-exclusion, email us at [email protected] with the subject "Self-Exclusion Request" and let us know the duration you need. Our team will process your request promptly.
newplus does not permit anyone under 21 to register or use the platform. If you share a device with younger family members, we recommend taking precautions:
If you suspect that a minor has accessed your account or registered on newplus, contact us at [email protected] immediately.
If you are concerned about your own gaming or about someone you know, the most important step is to talk to someone. Our support team at newplus is available 24/7, and we will treat your inquiry with respect and confidentiality.
Beyond our own support, we encourage players in the Philippines who feel they may have a gambling problem to reach out to a mental health professional or a counselling service. Taking care of your overall wellbeing is always more important than any gaming activity.
Remember: gaming is one form of entertainment among many. It does not have to be a source of stress or financial difficulty. If it ever starts to feel that way, that is the moment to take action — and newplus will support you in doing so.
Honest answers to these questions can help you understand your relationship with gaming. There are no right or wrong responses — this is just a tool for self-reflection.